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Quick & Dirty INGO Assessment: A Systems Perspective using SUS

One of the fascinating ways to understand a problem is by using existing conceptual lenses or frameworks and adapt them to the problem at hand. One such age old tool for usability researchers is the System Usability Scale (SUS) which is also part of the tools and methods mentioned on the website as a quick & dirty way to measure usability . The tool itself is a set of 10 questions that participants can answer on a five-point likert scale that be be further analysed using different methods. Using this online tool, you can put any system that you have designed that needs to be evaluated using the scale, and it generates a PDF form to hand out to your participants for their feedback . I went ahead and entered the system as “INGO Donor” treating it as a system, and the local NGOs who they partner with or fund aid projects, as a User of the system.

The result is fascinating and makes one think about the similarities and the need to change the questions to this context.


usabiliTEST. (n.d.). System Usability Scale online with analytics | usabiliTEST. Retrieved October 28, 2020, from, U. S. Dept. of H. and H. Services. (2013, September 6). System Usability Scale (SUS) -
Brooke, J. (1996). SUS: A “Quick and Dirty” Usability Scale. In Usability Evaluation In Industry (pp. 189–194).

If you would like to cite this page here is a suggested citation as part of ISSN 2700-290X:

Kumar, A. (2020) “Quick & Dirty INGO Assessment: A Systems Perspective using SUS” In Rural Human Review, #9, October 2020. Muenster: Rural Human Review. Retrieved month dd, yyyy from

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